Help center

How can we help?

Answers to common questions about RanchBook.

Getting Started

How do I create an account?
Visit ranchbook.io/login and click "Create an account." Enter your email and a password (min 6 characters). You can also sign in with Google.
How do I create a ranch?
After logging in, you'll see the "Your Ranches" screen. Type a ranch name and tap "Create Ranch." You'll automatically be set as the Manager.
Can I have multiple ranches?
Yes! Create as many ranches as you need. Each ranch is billed separately and has its own team, cows, and pastures.
How do I add cows?
From the herd list, tap the gold + button. Add tags first (ear tag, RFID, brand), then set status, pasture, breed, and any other details. Tags are how you identify cows โ€” not names.

Team & Collaboration

How do I invite team members?
Go to the ๐Ÿ‘ฅ Team screen from your herd list. Enter their email and choose a role: Read & Write (can edit records) or Read Only (can view and export). They'll get an email invitation with a direct link.
What are the different roles?
Manager โ€” Full access. Can add/edit cows, manage the team, handle billing, and delete the ranch.
Read & Write โ€” Can view, add, and edit cow records and pastures.
Read Only โ€” Can view and export data, but can't make changes.
Can a ranch have multiple managers?
Yes. Any manager can promote a team member to Manager from the Team screen.

Billing & Subscriptions

Is RanchBook free?
Yes! The free plan supports up to 10 cows per ranch with all features included. No credit card required.
What happens if I hit my cow limit?
You'll see a message suggesting which plan fits your herd size. Upgrade anytime from the โš™๏ธ Settings button on your herd list.
What if I cancel or my payment fails?
Your data is never deleted. If your subscription lapses, your ranch goes into read-only mode โ€” you can still view and export everything. You can always resubscribe to restore full access.
How do I manage my subscription?
Go to โš™๏ธ Settings from your herd list (managers only). You can change plans, update payment info, or cancel from there.
Do you offer annual billing?
Yes โ€” save 15% by switching to annual billing on any paid plan.

Features

Can I export my data?
Yes. Tap the ๐Ÿ“Š button on your herd list to export all your cattle records as an Excel spreadsheet. You can email it or share it directly.
How does lineage tracking work?
When editing a cow, you can set a "Mother Tag" โ€” enter the tag number of the mother. RanchBook automatically links them. You can tap through to see the mother's record or view all calves from any cow.
What tag types are supported?
Ear tags, RFID tags, and brands. Each cow can have multiple tags. Tag numbers must be unique within a ranch.
Does it work offline?
We're building offline support for areas with poor cell signal. Currently, an internet connection is needed to sync data. Stay tuned!

Account & Security

I forgot my password. How do I reset it?
On the login screen, tap "Forgot password?" Enter your email, and we'll send a reset link. This works for both email/password and Google accounts.
Is my data secure?
Yes. All data is encrypted in transit (HTTPS) and stored with row-level security policies โ€” you can only access data for ranches you belong to. We never sell your data.
How do I delete my ranch?
Managers can delete a ranch from the ranch selection screen. You'll need to type the exact ranch name to confirm. This permanently deletes all data for that ranch.

Still need help?

We're here for you. Reach out and we'll get back to you as quickly as we can.

Email contact@ranchbook.io